Return & Refund Policy
Return & Refund Policy
At Korael, your satisfaction is guaranteed.
Our commitment is to ensure that you love your experience with Korael. That’s why we offer a 60-Day Try, Love, or Return Guarantee, so you can shop with confidence and peace of mind.
Below you’ll find everything you need to know about our return, refund, and warranty policies.
60-Day Guarantee: Try, Love, or Return
Try Korael risk-free. If you are not completely satisfied with your purchase, you may return the item within 60 days from the date of purchase for a full refund.
Conditions:
The product must be returned in its original packaging.
To ensure a smooth process, we may request a photo of the product before processing the return.
Shop with confidence, knowing that we stand behind the quality of all Korael products.
60-Day Warranty
Korael cream comes with a 60-day warranty against manufacturing defects.
If your product has a defect within 60 days:
We will replace the item or issue a refund.
Please contact us at korael@korael.com and we will take care of it for you.
Damaged Items
If your order arrives damaged, please notify us within 48 hours after delivery.
How to report:
Send an email to korael@korael.com with a photo of the damaged item.
We will investigate the issue and arrange a replacement if necessary.
Late or Missing Refunds
If you have not received your refund yet:
Check your bank account or credit card statement.
Contact your bank or credit card company, as processing times may vary.
If the refund still has not been processed, please contact us at korael@korael.com and we will assist you.
Exchanges
We replace defective or damaged items.
To request an exchange:
Send an email to korael@korael.com and our team will guide you through the entire process.
How to Start a Return
Contact us: Send an email to korael@korael.com to confirm return eligibility.
Follow the instructions: We will provide clear and simple return instructions.
Need Help?
For any questions about returns, refunds, warranties, or subscriptions, please contact us at:
Our team is here to help and ensure your experience with Korael is smooth and secure.